A.Outcomes help service consumers achieve outputs

B.Service providers help service consumers achieve outcomes

C.Helping service consumers achieve outcomes reduces service provider costs

D.Outcomes are one or more services that fulfil the needs of a service consumer

A.Supplier management

B.Service configuration management

C.Release management

D.Information security management

A.To track and manage improvement ideas from identification to final action, organizations use a database or structured document called a continual improvement register (CIR).

B.To obtain/build activity that ensures the service components are available when and where they are needed and meet agreed specifications.

C.To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels.

D.To ensure that all current and planned IT services are delivered to agreed achievable targets.

A.Customer

B.Service provider

C.Service consumer

D.Supplier

A.Customer portfolio, service catalogue and retired services

B.Customer portfolio, configuration management system and service catalogue

C.Service pipeline, service catalogue and retired services

D.Service pipeline, configuration management system and service catalogue