A.A change of state that has significance for the management of a configuration item

B.A result for a stakeholder

C.Something created by carrying out an activity

D.A possible event that could cause harm or loss

A.Create an order of incidents based on the dates and times when they were logged.

B.Ask the user for their preferred resolution timeframe.

C.Assess the availability of the appropriate support team.

D.Use an agreed classification which is based on the business impact of the incident.

A.Changes to organizational structure

B.Changes to skills and competencies

C.Changes to service levels

D.Changes to products and services

A.Progress iteratively with feedback

B.Keep it simple and practical

C.Start where you are

D.Think and work holistically

A.A request for normal operation to be restored

B.A request tor access to a file

C.A request to investigate the cause of an incident

D.A request to implement a security patch