Free Access ITIL.ITIL-4-Foundation.v2023-10-18.q236 Practice Test (Page 45)

Question 216

Which statement about a 'continual improvement register' is CORRECT?

A.It should be re-prioritized as ideas are documented

B.There should only be one for the whole organization

C.It should be used to capture user demand

D.It should be managed at the senior level of the organization

Question 217

Which statement about value creating activities is CORRECT?

A.Service value chain activities have pre-determined dependencies on ITIL practices

B.Organizations should ensure that each value stream is applicable to many scenarios

C.A value stream is an operating model for creating value through products and services

D.Each value stream should be designed with a specific combination of service value chain activities

Question 218

Which statement about outcomes is CORRECT?

A.Outcomes enable products to be delivered to a stakeholder

B.An outcome defines the amount of money spent on technology for a service

C.An outcome depends on at least one output to deliver a result

D.Outcomes provide assurance to stakeholders on how a service performs

Question 219

Which role would is MOST SUITABLE for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?

A.Service level manager

B.Service desk agent

C.Change authority

D.Problem analyst

Question 220

What is a problem?

A.A cause or potential cause of one or more incidents

B.An addition or modification that could have an effect on services

C.An unplanned reduction in the quality of a service

D.Any change of state that has significance for the management of a configuration item

Other Version: 2993ITIL.ITIL-4-Foundation.v2025-04-29.q331; 1610ITIL.ITIL-4-Foundation.v2024-12-02.q195; 5195ITIL.ITIL-4-Foundation.v2024-05-21.q161; 2628ITIL.ITIL-4-Foundation.v2024-02-09.q180; 7367ITIL.ITIL-4-Foundation.v2023-03-27.q176; 5717ITIL.ITIL-4-Foundation.v2022-06-21.q145; 10962ITIL.ITIL-4-Foundation.v2022-05-03.q197; 53ITIL.Passtestking.ITIL-4-Foundation.v2021-09-17.by.quintina.112q.pdf

Latest Upload: 203PaloAltoNetworks.NGFW-Engineer.v2026-05-01.q43; 302Nokia.4A0-113.v2026-05-01.q69; 265EC-COUNCIL.312-49v11.v2026-04-30.q214; 230Microsoft.MB-820.v2026-04-30.q101; 213Salesforce.MC-202.v2026-04-30.q57; 208BICSI.INSTC_V8.v2026-04-29.q53; 337NMLS.MLO.v2026-04-28.q82; 245NCARB.Project-Management.v2026-04-28.q27; 466EMC.D-AV-DY-23.v2026-04-27.q184; 1125ServiceNow.CSA.v2026-04-27.q483

Question 216

Question 217

Question 218

Question 219

Question 220

Download PDF File