Which practice forms a link between the service provider and the users of services?

In which step of the 'continual improvement model' is an improvement plan implemented?

Which TWO statements about an organization's culture are CORRECT? (Choose two.)
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization

Identify the missing work in the following sentence.
An organization which is undertaking an improvement initiative should [?] the existing methods and services when building for the future.

Which joint activity performed by a service provider and service consumer ensures continual value co-creation?