Free Access ITIL.ITIL-4-Foundation.v2023-10-18.q236 Practice Test (Page 48)

What is the CORRECT definition of service management?

A.A set of specialized assets for transitioning services into the live operational environment

B.The capability of supplier to deliver services to providers in exchange for money

C.A set of specialized organizational capabilities for delivering value to customers in the form of services

D.The capability of service providers to minimize their costs without reducing the value of the services

Identify the missing word in the following sentence.
A known error is a problem that has been [?] and has not been resolved.

A.closed

B.logged

C.analysed

D.escalated

Which ITIL concept helps an organization to make good decisions?

A.Service value chain

B.Four dimensions of service management

C.Practices

D.Guiding principles

Which practice recommends the use of event-based surveys to gather feedback from customers?

A.Service request management

B.Change enablement

C.Service level management

D.Problem management

What are typically recognized through notifications created by an IT service, CI or monitoring tool?

A.Problems

B.Events

C.Incidents

D.Requests

Other Version: 2993ITIL.ITIL-4-Foundation.v2025-04-29.q331; 1610ITIL.ITIL-4-Foundation.v2024-12-02.q195; 5195ITIL.ITIL-4-Foundation.v2024-05-21.q161; 2628ITIL.ITIL-4-Foundation.v2024-02-09.q180; 7367ITIL.ITIL-4-Foundation.v2023-03-27.q176; 5717ITIL.ITIL-4-Foundation.v2022-06-21.q145; 10962ITIL.ITIL-4-Foundation.v2022-05-03.q197; 53ITIL.Passtestking.ITIL-4-Foundation.v2021-09-17.by.quintina.112q.pdf

Latest Upload: 203PaloAltoNetworks.NGFW-Engineer.v2026-05-01.q43; 303Nokia.4A0-113.v2026-05-01.q69; 266EC-COUNCIL.312-49v11.v2026-04-30.q214; 230Microsoft.MB-820.v2026-04-30.q101; 213Salesforce.MC-202.v2026-04-30.q57; 208BICSI.INSTC_V8.v2026-04-29.q53; 337NMLS.MLO.v2026-04-28.q82; 245NCARB.Project-Management.v2026-04-28.q27; 466EMC.D-AV-DY-23.v2026-04-27.q184; 1125ServiceNow.CSA.v2026-04-27.q483

Download PDF File