Free Access ITIL.ITIL-4-Foundation.v2024-05-21.q161 Practice Test (Page 16)

Question 71

What role would be MOST suitable for someone with tots of experience working in IT and business roles?
They also have experience of managing relationships with various stakeholders, including suppliers and business managers.

A.Service desk agent

B.Change authority

C.Problem analyst

D.Service level manager

Question 72

What is the purpose of the 'monitoring and event management' practice?

A.To restore normal service operation as quickly as possible

B.To manage workarounds and known errors

C.To systematically observe services and service components

D.To capture demand for incident resolution and service requests

Question 73

What are 'engage', 'plan' and 'improve' examples of?

A.Service value chain activities

B.Service level management

C.Change control

D.Service value chain inputs

Question 74

Which is a description of service provision?

A.A formal description of one or more services, designed to address the needs of a service consumer

B.Activities that an organization performs to deliver services

C.A way to help create value by facilitating outcomes that service consumers need

D.Cooperation between two organizations to ensure that a service delivers value

Question 75

When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?

A.Minimum viable product

B.Analysis Paralysis

C.Feedback loop

D.Direct observation

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Question 71

Question 72

Question 73

Question 74

Question 75

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