A.Technical management

B.Service desk

C.Application management

D.Facilities management

A.To produce service design packages and ensure they are handed over to service transition

B.To assess and evaluate all changes and their impact on service designs

C.To document the initial structure and relationship between services and customers

D.To gather and document new service level requirements from the customer

A.Organizations and people

B.Information and technology

C.Value streams and processes

D.Partners and suppliers

A.Everyone in the organization is responsible for some aspects of 'continual improvement'

B.A single team should carry out 'continual improvement' across the organization

C.All improvement ideas should be logged in a single 'continual improvement register'

D.'Continual improvement' should have minimal interaction with other practices

A.An outcome can be enabled by more than one output

B.Outcomes are how the service performs

C.An outcome is a tangible or intangible activity

D.An output can be enabled by one or more outcomes