Free Access EXIN.ITIL.v2025-11-14.q416 Practice Test (Page 80)

Question 391

What is the definition of an Alert?

A.An audit report that indicates areas where IT is not performing according to agreed procedures

B.An error message to the user of an application

C.A type of Incident

D.A warning that a threshold has been reached or that something has changed

Question 392

Which is NOT a component of the service value system?

A.Opportunity and demand

B.The service value chain

C.Continual improvement

D.Governance

Question 393

Which of the following should be done when closing an incident?
1.Check theincident categorization and correct it if necessary
2.Check that the user is satisfied with the outcome

A.1 only

B.Both of the above

C.Neither of the above

D.2 only

Question 394

Which process is responsible for frequently occurring changes where risk and cost are low?

A.Request Fulfillment

B.Incident Management

C.Release and Deployment Management

D.Access management

Question 395

Which practice provides a single point of contact for users?

A.Incident management

B.Service desk

C.Change control

D.Service request management

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Question 391

Question 392

Question 393

Question 394

Question 395

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