Free Access EXIN.ITIL.v2025-11-14.q416 Practice Test (Page 83)

Question 406

A Service Design Package should be produced for which of the following?
1.A new IT service
2.A major change to an IT service
3.An Emergency Change to an IT service
4.An IT service retirement

A.1, 2 and 3 only

B.1, 3 and 4 only

C.1, 2 and 4 only

D.All of the above

Question 407

Which one of the following is an objective of service catalogue management?

A.Negotiating and agreeing service level agreement

B.Ensuring that the service catalogue is made available to those approved to access it

C.Only ensuring that adequate technical resources are available

D.Negotiating and agreeing operational level agreements

Question 408

How should the workflow for a new service request be designed?

A.Avoid workflows for simple service requests

B.Use different workflows for each type of service request

C.Use a single workflow for all types of service request

D.Leverage existing workflows whenever possible

Question 409

Which BEST describes the purpose of the 'improve' value chain activity?

A.To organize a major improvement initiative into several smaller initiatives

B.To make new and improved services and features available for use

C.To ensure a shared understanding of the vision and improvement direction for all products and services

D.To continually improve all products and services across all value chain activities

Question 410

How are groups, teams, departments and divisions classified?

A.Technicians

B.Processes

C.Roles

D.Functions

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