A.Outsourcing can drastically change the types support services that are offered.

B.Outsourcing can cause you to lose your organisational assets.

C.Outsourcing can cause you to lose personnel to the outsourcers support team.

D.Outsourcing can cause you to lose your corporate identity.

A.Determining the most effective assignment of staff to meet SLA requirements.

B.Determining the tasks undertaken by your staff.

C.Determining shift preferences of your staff.

D.Determining the number of staff.

A.A plan is developed for all aspects of communication.

B.All Interested parties are recognized.

C.Meetings are scheduled according to availability of staff.

D.The number of people required for the project is agreed on.

E.The project is not discussed openly until project completion.

A.A clear sense of fun and community.

B.A broad mix of skills.

C.A wide range of emotions.

D.A clear sense of dedication and purpose.

E.High morale and motivation.

F.Involvement in decisions.

A.Recruit and retrain staff.

B.Plan out each day for every staff member.

C.Control and co-ordinate activities.

D.Continually revise operating plans.