A.A release management process eradicates single points of failure.

B.A release management process allows managers to maintain control over products.

C.A release management process enables resources to be utilised more effectively.

D.A release management process ensures that the products will be well received by everyone.

A.Identify operational quality improvements.

B.Provide timeframe estimates for future service improvements.

C.Provide alternative suggestions for service desk staffing.

D.Report findings.

E.Identify cost savings or productivity benefits.

A.The identification of risks and reporting on them.

B.The identification and selection of methods by which to undertake risk analysis.

C.The identification, selection and adoption of counter-measures to identified risks.

D.The identification of the stakeholders required to support the proposed activity.

A.The key role of the Service Desk is to ensure that all metrics are maintained and distributed.

B.The key role of the Service Desk is to demonstrate its value to the organisation it serves.

C.The key role of the Service Desk is to enforce service level agreements.

D.The key role of the Service Desk is to provide technical support services to the executives in a timely manner.

E.The key role of the Service Desk is responsibility for the management of incidents.

A.How many RFCs have been submitted over a period of time.

B.How many RFCs have been rejected over a period of time.

C.How many RFCs have been discussed over a period of time.

D.How many CAB members attended meetings over a period of time.