Free Access Salesforce.Sales-Cloud-Consultant.v2023-06-22.q251 Practice Test (Page 35)

Question 166

Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers

A.Enable article customization for open cases.

B.Enable suggested articles on new cases.

C.Enablearticle submission during case close.

D.Create an email template to send articles as PDF attachments.

E.Enable agents to create their own personal articles.

Question 167

A Consultant for Cloud Kicks Sales Cloud has proposed implementing an Account Hierarchy. What impact could the redesign have on the org?

A.The ownership of an Account determines the visibility of the Account Hierarchy.

B.The Account Hierarchy can be visualized from all levels in the structure.

C.A user who owns an Account at the bottom of the hierarchy has access to all parent Accounts.

D.The value of all Opportunities in an Account Hierarchy are visible on the parent Account

Question 168

What is Salesforce to Salesforce?

Question 169

Universal Containers has configured a private sharing model for accounts and opportunities. As part of its sales strategy, each sales representative collaborates with the same set of Individuals for each opportunity.
What should a consultant recommend to grant sales Rep the appropriate access to an opportunity?

A.Enable Chatter and configure a customer Chatter group for the opportunity to allow collaboration on u ideas.

B.Create a trigger for each sales representative that would automatically share the opportunity with his or her default opportunity team.

C.Enable opportunity team selling and have each sales representative configure his or her default opportunity team.

D.Create a public group for each team and have the sales representatives manually share the opportunity with their respective group.

Question 170

Universal Containers' (UC) sales reps have said there are too many reports and dashboards which makes it hard to find what is important to them.
What should a consultant recommend that use to solve this issue?

A.Enhanced Folder Sharing

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Question 166

Question 167

Question 168

Question 169

Question 170

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