Free Access Oracle.1Z0-1064-21.v2022-02-26.q27 Practice Test (Page 2)

Question 1

Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A.There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.

B.Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.

C.Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articlesare updated.

D.Users that want to see immediate updates to articlesmust have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.

Question 2

To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A.Title

B.Title, Category, Severity, Status

C.Title, Category, Severity

D.Title, Status, Problem Description

E.Title, Status

Question 3

Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A.Choose all optional result columns.

B.Do not choose any optional criteria columns.

C.Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by
7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates

D.Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.

Question 4

If you want to disable the ability to delete activities for all users, what action should you perform?

A.Remove the "delete activities" privilege from all the roles for users who have this access.

B.Remove the users of the roles who have the "delete activities" access.

C.Remove the "delete activities" button from all pages used by the users who have this access.

D.Remove the "delete activities" role from all the users who have this role.

Question 5

Select the correct procedure to enable the Audit History tab for Service Requests.

A.Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under
"Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the"Filters" tab, choose an available field, add the desired filter, and add the filter to the
"Active Filters" list.Save the configuration.

B.Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.

C.Sign in to Engagement Cloud as anadministrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.

D.Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top ofthe page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.

Other Version: 786Oracle.1Z0-1064-21.v2022-10-31.q28; 800Oracle.1Z0-1064-21.v2022-06-20.q27

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