A.Themes

B.Exports

C.Icons

D.Roles and privileges

E.Objects

F.Object workflow

G.Fields

H.Reports

A.Manage Service Request Status Values

B.Manage Service Request Categories

C.Manage Service Request Queue

D.Manage Service Request Products

E.Manage Service Request Severities

F.Manage Service Request Resolutions

A.Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.

B.Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.

C.Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditionsand actions, save and close.

D.Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save andpublish.

A.You can set a second sandbox as Activeat the same time in order to begin working on another new object.

B.Multiple users cannot use your sandbox at the same time.

C.Your changes are isolated and do not impact other users' configuration environments or the production environment.

D.Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.

A."Customer working" is one of the five seeded status types.

B."Closed" status is set by an automaticjob after a specified number of days.

C.If required, users can manually set the "Closed" status for a service request.

D.Users can reopen a service request when the status is set to "Resolved".

E.Users can reopen a service request when the status is set to "Closed".