A.Select Create Category > Create Top-Level Category.

B.Select the task Manage Service Request Categories.

C.Select Create Category > Create Child Category.

D.Complete Category Name.

E.Select Status = "Active".

F.Check the Active flag.

G.Select Service Catalog in Functional Areas.

A.Other SmartText entries

B.Variables

C.Text

D.URLs

E.Tables

F.Images

A.defines the views the application can access

B.defines the actions a particular user can do

C.defines the views or functionalities the user can access

D.defines the data a particular user can see and/or modify

E.defines the privileges and roles a particular user can have

A.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.

B.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.

C.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.

D.Navigate to Setup and maintenance > Selectthe Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"

E.Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".

A.Adjust the inbound message filters.

B.Adjust permissions on all customer's profiles.

C.Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.

D.Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.