What should you do to enable Password Reset in Digital Customer Service (DCS)?

You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.