Free Access Oracle.1Z0-1064-21.v2022-06-20.q27 Practice Test (Page 2)

Question 1

Which two statements are true regarding the Audit History tab of a Service Request?

A.It is enabled by default.

B.It is available only toauthorized administrators.

C.It is exportable to Excel.

D.It is searchable by date range, username, event type, event severity, and event duration.

E.It allows users to save searches for later reuse.

Question 2

Select the correct procedure to enable the Audit History tab for Service Requests.

A.Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.

B.Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under
"Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the"Filters" tab, choose an available field, add the desired filter, and add the filter to the
"Active Filters" list.Save the configuration.

C.Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top ofthe page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.

D.Sign in to Engagement Cloud as anadministrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.

Question 3

Which option describes the automated page presentation for incoming calls?

A.a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone

B.a feature that displays a detailed caller profile based on your customer's country when you answer your phone

C.a feature that displays a caller-appropriate application page based on your customer's native language when you answeryour phone

D.a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

Question 4

You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queuefor these service requests?

A.An error will occur; no queue is assigned to the service request.

B.The service request assignment will be unpredictable.

C.The queue defined in the first evaluated rule is always assigned to the service request.

D.The queue defined by default is the one assigned to the servicerequest.

Question 5

What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A.Chat with an Agent about a ServiceRequest.

B.Create a Service Request.

C.View and edit attachments to a Service Request.

D.Add a message to a Service Request.

E.Delete a Service Request.

Other Version: 786Oracle.1Z0-1064-21.v2022-10-31.q28; 927Oracle.1Z0-1064-21.v2022-02-26.q27

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