A.Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.

B.Use the task "ManageService Request knowledge Profile Options", search for the
"SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to
"Yes".

C.Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.

D.Use the task "Manage Service Request knowledge Profile Options", search for the
"SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".

E.Use the task "Manage Service Request knowledge Profile Options", search for the
"SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to
"Yes".

F.Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.

A."Customer working" is one of the five seeded status types.

B.If required, users can manually set the "Closed" status for a service request.

C.Users can reopen a service request when the status is set to "Closed".

D.Users can reopen a service request when the status is set to "Resolved".

E."Closed" status is set by an automaticjob after a specified number of days.

A.moving the application to Staging and subsequently to Production status

B.nothing (DCS applications are always available to all users.)

C.a single "publish" action to complete the task

D.system administrator approval

A.Add an extension column to the milestone object to hold the warning threshold value.

B.Specify the warning threshold for the milestone in the standard coverages.

C.Create standard text to be posted to the message thread.

D.Configure an object workflow action to send the email when the milestone status changes to warning.

E.Configure an analytics report showing milestones in warning status.

F.Configure the email template to be used for notification.

A.You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.

B.You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.

C.You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5

D.You can create a trigger on the Trouble Ticket object usingthe Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.