Free Access Oracle.1Z0-1064-21.v2022-06-20.q27 Practice Test (Page 6)

Question 21

You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A.You will be required to code any new workflow actions in Groovy.

B.You can modify the workflow to update field values within the SR object.

C.You must make the changes using the Page Composer tool.

D.You can send an e-mail notification to specified recipients.

E.You can define the workflow to run when certain fields of the SRobject are changed.

F.You can generate tasks for the SR object from the workflow.

Question 22

When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

A.1,3,2,4

B.3,2,4,1

C.2,4,3,1

D.1,2,3,4

Question 23

Your customer wants to have a vertical MediaToolbar instead of the Horizontal one.
Which statement is true?

A.You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.

B.The only Vertical Toolbar that you can enable is the Notifications Toolbar.

C.TheVertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.

D.The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.

Question 24

Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A.Easy to Search: Knowledge Articles content and Service Request contextcan be used together to recommend the best Knowledge Articles to an agent.

B.Shared Acrossthe Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.

C.In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.

D.Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.

E.Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.

Question 25

Identify two correctstatements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A.VBCS is a visual development tool for creating applications in DCS.

B.DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.

C.DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.

D.DCS is a visual development tool for creating applications in VBCS.

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Question 21

Question 22

Question 23

Question 24

Question 25

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