Free Access Oracle.1Z0-1064-21.v2022-06-20.q27 Practice Test (Page 7)

Question 26

To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A.Title, Status, Problem Description

B.Title, Status

C.Title, Category, Severity, Status

D.Title, Category, Severity

E.Title

Question 27

Given the entitlement rules below, if ahigh-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
* Condition Column Severity = High
* Calendar = 9AM to 5 PM, Monday - Friday, US EST
* Resolution Metric = 2880
* Resolution Warning Threshold 120
* First Response Metric= 360
* First Response Warning Threshold

A.If the SR is not resolved,Resolution warning will occur on Monday, 12 noon EST.

B.If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.

C.First Response is due on Friday, 12 noon EST.

D.Resolution is due on Saturday, 2 PM EST.

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Question 26

Question 27

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