Free Access Cisco.820-605.v2022-05-21.q85 Practice Test (Page 8)

Question 31

A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?

A.Make the renewals manager aware that the one solution is not fully implemented but the other two are fine

B.No action is needed because the customer will probably renew and you can address the issue after the renewal

C.Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue

D.Contact the services team and request that they reach out to the customer to address the solution

Question 32

Which type of analytics has telemetry that shows the customer's use of the software and defines what has happened to date?

A.descriptive

B.predictive

C.prescriptive

D.diagnostic

Question 33

Which of these is included in a success plan?

A.customer HR processes

B.confidential customer information

C.customer business outcomes

D.services cost

Question 34

The customer wants to improve operational expenditure and reduce the C02 footprint of the organization.
Which two business outcomes are critical to the company's success? (Choose two.)

A.credibility

B.business growth

C.sustainability

D.cost efficiency

E.time to market

Question 35

You notice a decline over time in your customer's usage of your product.
Which action do you consider?

A.Tell the customer a new solution will soon be available

B.Re-assess the customer's business process and outline the capability of the solution

C.Show the customer a comparison of the solution versus the competition

D.Carefully tell the customer to get more people to use your product

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Question 31

Question 32

Question 33

Question 34

Question 35

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