Free Access Cisco.820-605.v2022-07-23.q103 Practice Test (Page 11)

Question 46

As a Customer Success Manager, what is the most important metric to uncover during onboarding?

A.benefit

B.cost

C.value

D.customer relationship

Question 47

You are a Customer Success Manager and have just been assigned a strategic new account.
Which course of action is the best to help you prepare for the first customer introduction meeting?

A.Perform a deep analysis of all the sales orders to the past 24 months

B.Speak the internal contacts to understand the customer sentiment and outstanding escalations

C.Engage with the account team to understand the expansion opportunities

D.Build an understanding of your customer's business and market trends and priorities

Question 48

You are a Customer Success Manager and have just been assigned a strategic new account. Which course of action is the best to help you prepare for the first customer introduction meeting?

A.Perform a deep analysis of all the sales orders to the past 24 months

B.Speak the internal contacts to understand the customer sentiment and outstanding escalations

C.Engage with the account team to understand the expansion opportunities

D.Build an understanding of your customer's business and market trends and priorities

Question 49

From a Customer Success perspective, which reason to monitor your customer's health is the most important?

A.It allows the customer to identify unused licenses so they can be addressed via a service improvement plan.

B.Understanding your customer's health directly enables renewals.

C.It provides the opportunity to address any changes in the customer's experience or actions around the solution.

D.It gives the customer valuable insight so they can automatically renew critical services on time.

Question 50

A client deployed a new collaboration solution six months ago. Utilization telemetry indicates only 60% of activated users are engaging with the solution. Which two actions should the Customer Success Manager recommend to the client? (Choose two.)

A.Block all alternative chat and video collaboration systems.

B.Conduct a survey to determine which collaboration solutions users are using.

C.Have marketing write a blog post about the new solution.

D.Advertise additional user training sessions throughout the organization.

E.Encourage the customer to purchase updated endpoints.

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Question 46

Question 47

Question 48

Question 49

Question 50

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