Free Access Cisco.820-605.v2022-11-21.q101 Practice Test (Page 2)

Question 1

A Customer Success Manager must deliver high touch customer success experience. Which customer engagement model must be used?

A.Utilize people to focus your customers in a 1:many customer success experience

B.Utilize people to focus on the elite customers for a 1:1 or 1:few onsite customer success experience

C.Utilize a digital engagement so all your customers experience the touch of customer success

D.Utilize the service team to form a larger internal team to lead the engagement

Question 2

Which method is directly associated with evaluating a customer outcome?

A.milestones

B.metrics

C.key performance indicators

D.benchmarks

Question 3

Which Customer Success activity is critical from the supplier perspective?

A.ensuring the customer has a success plan and is achieving each milestone in a timely manner

B.listening carefully to the customer's feedback and taking actions so the company's solutions can be improved

C.driving full adoption of the company's technology across all supported solutions

D.identifying opportunities for sales expansion

Question 4

Drag and Drop Question
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics.
Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.