Question 36

Refer to the exhibit.

Which role is accountable for the Develop and validate Success Plan update activity?
  • Question 37

    The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?
  • Question 38

    A client deployed a new collaboration solution six months ago. Utilization telemetry indicates only 60% of activated users are engaging with the solution. Which two actions should the Customer Success Manager recommend to the client? (Choose two.)
  • Question 39

    You notice a decline over time in your customer's usage of your product. Which action do you consider?
  • Question 40

    Which two actions are critical when communicating with executives? (Choose two.)