Free Access Cisco.820-605.v2022-11-21.q101 Practice Test (Page 7)

Question 26

Which perspectives are covered in a balanced scorecard?

A.business outcomes, customer, employee, risk

B.competition, culture, financial. IT systems

C.business process, customer, financial, learning, growth

D.customer, employee, partner, risk

Question 27

Why should a customer's success be documented?

A.to establish KPIs that measure success

B.to provide expansion opportunities for the sales team

C.to document roles and responsibilities for project management

D.to provide awareness of the value achieved by the solution

Question 28

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

A.Measure the number of complaints raised by students

B.Combination of tailored surveys and IT tools-based metrics

C.Implement staff Super Users to provide feedback

D.Twice yearly student and staff surveys with two

Question 29

Refer to the exhibit. The graph shows a customer with a software product and highlights the number of paid-for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?

A.The customer's usage is too low to correctly measure the chance of their retention

B.The customer has a high probability to renew and will include an expanded opportunity

C.The customer's usage has seen a recent decline and the chance of them churning will be higher

D.The customer has increased usage, which shows a strong indicator of renewal

Question 30

The customer wants to increase the number of services in their portfolio and improve the time to launch these services.
Which two business outcomes are appropriate? (Choose two.)

A.sustainability

B.employee satisfaction

C.cost efficiency

D.time to market

E.business growth

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Question 26

Question 27

Question 28

Question 29

Question 30

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