Free Access Cisco.820-605.v2022-11-21.q101 Practice Test (Page 3)

Question 6

You are a Customer Success Manager and have just been assigned a strategic new account.
Which course of action is the best to help you prepare for the first customer introduction meeting?

A.Speak with internal contacts to understand the customer sentiment and outstanding escalations.

B.Build an understanding of your customer's business and market trends and priorities.

C.Perform a deep analysis of all the sales orders for the past 24 months.

D.Engage with the account team to understand the expansion opportunities.

Question 7

A large university has deployed a new IT solution designed to improve the overall student and staff experience.
Which approach to measure success is the best?

A.Twice yearly student and staff surveys with two questions related to IT

B.Measure the number of complaints raised by students

C.Combination of tailored surveys and IT tools-based metrics

D.Implement staff Super Users to provide feedback

Question 8

Which type of analytics has telemetry that shows the customer's use of the software and defines what has happened to date?

A.predictive

B.prescriptive

C.descriptive

D.diagnostic

Question 9

Which list of components of a Customer Success Quarterly Success Review is common"?

A.results from prior quarter, services delivered, issues and open services cases, and confirm goals tor next quarter

B.results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter

C.results from prior quarter, product roadmap proposed marketing new products, and confirm goals for the next quarter

D.results from prior quarter, agreed actions completed benchmarking with the market, and confirm goals for next quarter

Question 10

The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)

A.lack of communication

B.limited telemetry

C.purchase policy process

D.lack of common features

E.business misalignment

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