Free Access Cisco.820-605.v2022-11-21.q101 Practice Test (Page 4)

Question 11

Which definition of a use case is true?

A.list of instructions that customer uses tor their software

B.list of actions or event steps that a customer uses

C.list of actions or event steps that typically defines the interactions between a role and a system to achieve a goal

D.comparison of the marketing description of what a product does and the customer's experience

Question 12

A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?

A.Conduct an assessment of the business impact of the problem.

B.Evaluate the availability of resources to work on the problem.

C.Establish a timeline of when a solution must be in place.

D.Engage a specialist to identity a technical solution or workaround.

Question 13

Which definition of customer success is true?

A.It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.

B.It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.

C.It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.

D.It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.

Question 14

DRAG DROP
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.
Select and Place: