Free Access Cisco.820-605.v2022-11-21.q101 Practice Test (Page 12)

Question 51

The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company's success? (Choose two.)

A.cost efficiency

B.sustainability

C.risk management

D.business growth

E.credibility

Question 52

Which two actions are in adoption campaign? (Choose two.)

A.messaging to users on best practice approaches to their solution

B.messaging to stakeholders on new product releases

C.messaging to stakeholders on the new features of their solution

D.survey sent to all end users

E.renewal reminder to stakeholders

Question 53

A client deployed a new collaboration solution six months ago. Utilization telemetry indicates only 60% of activated users are engaging with the solution. Which two actions should the Customer Success Manager recommend to the client? (Choose two.)

A.Conduct a survey to determine which collaboration solutions users are using.

B.Have marketing write a blog post about the new solution.

C.Block all alternative chat and video collaboration systems.

D.Advertise additional user training sessions throughout the organization.

E.Encourage the customer to purchase updated endpoints.

Question 54

In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?

A.Create a success plan to be reviewed with the customer at the next review meeting

B.Discuss new opportunities and new products to purchase

C.Provide technical configuration for development

D.Document the session, stakeholder interests, and metrics for leadership

Question 55

A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?

A.Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue

B.No action is needed because the customer will probably renew and you can address the issue after the renewal

C.Contact the services team and request that they reach out to the customer to address the solution

D.Make the renewals manager aware that the one solution is not fully implemented but the other two are fine

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Question 51

Question 52

Question 53

Question 54

Question 55

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