Free Access Cisco.820-605.v2025-05-12.q129 Practice Test (Page 21)

Question 96

Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

A.Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption.
The CSM advises and professional services team on the best services to position.

B.IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.

C.IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.

D.The accelerated pace of innovation in the era of the Internet of Things confuses many customers. A CSM helps sales position the right technologies that will accelerate success for their business.

Question 97

What is the financial implication of churn?

A.increased renewal value

B.reduced technology footprint

C.reduced revenue

D.increased user licensing

Question 98

How are operating expenses (OpEx) different from capital expenses (CapEx)?

A.OpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a business.

B.OpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx includes software services that are easily reconfigured.

C.OpEx is expenses for the day-to-day operation of a business, while CapEx is investments in assets.

D.OpEx has depreciation, while there is no deprecation with CapEx.

Question 99

What is Quarterly Success Review?

A.gap analysis that focuses on the state of the customer's current architecture.

B.a conversation that outlines key initiatives that are agreed upon in the success plan.

C.technical analysis that outlines the implementation plan and adoption barriers.

D.new success plan that focuses on the upcoming goals for the customer.

Question 100

Which item should the Customer Success Manager focus on to enable the adoption of a software solution?

A.KPI that will be improved by the new product solution

B.current existing products that are being displaced by the solution

C.current configuration guide of the product solution

D.product use case that will achieve the desired outcome

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