Free Access Cisco.820-605.v2025-05-12.q129 Practice Test (Page 23)

Question 106

What are two examples of expand opportunities? (Choose two.)

A.training on existing features

B.increasing license count

C.providing solution optimization services

D.adding headcount to manage solution by the customer

E.hosting an executive review

Question 107

Which scenario represents a use case expand opportunity?

A.supplementary training sessions are organized on existing features

B.endpoint security solution extended to cover data center servers in addition to laptops

C.usage KPIs are on target entering the fourth quarter

D.solution management team adds headcount

Question 108

A Customer Success Manager was assigned a strategic new account. Which action prepares them for the customer introduction meeting?

A.Engage with the account team to understand the expansion opportunities.

B.Perform a deep analysis of all the sales orders to the past 24 months.

C.Document customer's current technical escalations.

D.Speak the internal contacts to understand the customer's priorities and sentiment.

Question 109

In which two ways can an adoption campaign identify expansion opportunities? (Choose two.)

A.The adoption campaign provides free trial licenses for feature upgrades.

B.The adoption campaign notifies customers of a critical bug.

C.The adoption campaign surveys all end users for product feedback.

D.The adoption campaign provides notifications of new feature releases.

E.The adoption campaign provides free user training.

Question 110

Which action should a Customer Success Manager take to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?

A.Provide direct and in-depth technical expertise upon customer request.

B.Provide training content to address current and existing barriers.

C.Provide break-fix support for technical problems experienced or observed by the customer.

D.Provide a detailed cost structure for the management team.

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Question 106

Question 107

Question 108

Question 109

Question 110

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