Free Access Cisco.820-605.v2025-05-12.q129 Practice Test (Page 17)

Question 76

Which two outcomes are expansion opportunities within customer success? (Choose two.)

A.expansion of solution features

B.renewal of solution subscription

C.purchase of a new solution

D.deployment of solution

E.expansion of solution services

Question 77

Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago. The client has requested a meeting to improve the situation. Which reports are critical to the success of the meeting?

A.number of users registered, bandwidth utilization, number of training sessions user joined

B.network utilization, number of meetings user initiated, number of users

C.number of users registered, service logs, number of users

D.number of users registered, number of meetings user initiated, number of meetings user joined

Question 78

Refer to the exhibit.

Which initial action does a Customer Success Manager take?

A.Share the report with the customer point of contact for license types B and D and determine causes

B.Provide trending information on license types B and D and share with all stakeholders

C.Run analysis on all the license types used by the customer on all platforms

D.Inform the Sales Account Manager to position a new version of licenses types B and D with additional features

Question 79

Which type of analytics has telemetry that shows the customer's use of the software and defines what has happened to date?

A.descriptive

B.diagnostic

C.prescriptive

D.predictive

Question 80

Which type of information should be captured during the first customer engagement?

A.cases escalated to technical support

B.expansion opportunities

C.customer's desired outcomes

D.stakeholder map

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