Free Access Cisco.820-605.v2025-05-12.q129 Practice Test (Page 24)

Question 111

What is the main objective of customer success?

A.outcomes customers are trying to achieve

B.known and unknown features of product and solutions

C.customer's reduction of risk

D.customer's return on investment

Question 112

Which type of analytics have telemetry that show the customer's use of the software and define what has happened to date?

A.diagnostic

B.descriptive

C.prescriptive

D.predictive

Question 113

A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)

A.questions to validate the interpreted analytical data

B.customer annual report and quarterly business reviews

C.sales account plan

D.support tickets reports and diagnostic information

E.detailed contract inventory

Question 114

From a Customer Success perspective, which reason to monitor your customer's health is the most important?

A.It provides the opportunity to address any changes in the customer's experience or actions around the solution

B.It allows the customer to identify unused licenses so they can be addressed via a service improvement plan

C.Understanding your customer's health directly enables renewals

D.It gives the customer valuable insight so they can automatically renew critical on time

Question 115

What is the value proposition of customer success for customers?

A.incremental rewards

B.business vision support

C.technical assistance prioritization

D.external publicity

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