Free Access Cisco.820-605.v2025-05-12.q129 Practice Test (Page 20)

Question 91

Which outcome is the best that a Customer Success Manager can achieve for a customer?

A.ensuring the customers deployment teams and end users are trained and ready to adopt the technology

B.adoption of all the licenses and features the customer purchased leading to expansion to improve the customer's business

C.removing barriers so the customer achieves the fastest time to value possible from the solution they purchased

D.full adoption of all the technologies the customer purchased

Question 92

Refer to the exhibit. Which action must be taken by Customer Success Manager?

A.Review the financial index.

B.Recommend expansion opportunities

C.Develop a customer testimonial.

D.Identify the adoption barriers.

Question 93

Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

A.IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.

B.IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.

C.The accelerated pace of innovation in the era of the Internet of Things confuses many customers.
A CSM helps sales position the right technologies that will accelerate success for their business.

D.Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption.
The CSM advises and professional services team on the best services to position.

Question 94

Which two Customer Success approaches should a Customer Success Manager provide for their customers that face stalled implementation? (Choose two.)

A.Sell additional training to the customer.

B.Introduce new features that have been recently enabled within the product.

C.Review priorities from the Success Plan with customer leadership.

D.Offer upfront discounts and secure the business for as many years as possible.

E.Determine if there has been a change in resourcing or stakeholders.

Question 95

Which two outcomes are expansion opportunities within customer success? (Choose two.)

A.expansion of solution services

B.deployment of solution

C.purchase of a new solution

D.expansion of solution features

E.renewal of solution subscription

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Question 91

Question 92

Question 93

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Question 95

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