An external customer case study is being created. Drag and drop the contents which show value from the left onto the right. Not all content choices are used.

A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)

The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?

DRAG DROP
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.
Select and Place:

Which factor delays time to value?