Free Access Cisco.820-605.v2025-11-26.q121 Practice Test (Page 21)

Question 96

Refer to the exhibit. Which initial action does a Customer Success Manager take?

A.Run analysis on all the license types used by the customer on all platforms

B.Inform the Sales Account Manager to position a new version of licenses types B and D with additional features

C.Share the report with the customer point of contact for license types B and D and determine causes

D.Provide trending information on license types B and D and share with all stakeholders

Question 97

Which two actions are in adoption campaign? (Choose two.)

A.messaging to users on best practice approaches to their solution

B.messaging to stakeholders on new product releases

C.messaging to stakeholders on the new features of their solution

D.survey sent to all end users

E.renewal reminder to stakeholders

Question 98

The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.

Question 99

How does the Customer Success Manager identify the product and solutions purchased by a customer?

A.Baseline products and solutions with the account team

B.Check sales for the customer pipeline to record products and solutions

C.Tour facility with the customer to catalog products and solutions

D.Review statement of work to archive products and solutions mentioned

Question 100

In which two ways can an adoption campaign identify expansion opportunities? (Choose two.)

A.The adoption campaign surveys all end users for product feedback.

B.The adoption campaign notifies customers of a critical bug.

C.The adoption campaign provides notifications of new feature releases.

D.The adoption campaign provides free user training.

E.The adoption campaign provides free trial licenses for feature upgrades.

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Question 96

Question 97

Question 98

Question 99

Question 100

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