Free Access ServiceNow.CIS-CSM.v2022-01-28.q40 Practice Test (Page 2)

In the Customer Service Management space, what does the term asset management mean?

A.Tables in the Asset application

B.Tracking products or services customers are using

C.Financial, contractual and inventory information of assets

D.A set of business activities and processes used to track assets

Which of the following are channels? (Choose two.)

A.Chat

B.Web

C.Article

D.Contacts

How many outbound email accounts are supported in Customer Service Management?

A.Unlimited

B.One

C.Two

D.One per business service

What are features of Customer Service Management? (Choose four.)

A.Service Prospecting

B.Real-time SLAs

C.Service Contracts

D.Demand Management

E.Service Entitlements

F.Timed Audits

G.Skills-based routing

If only one user reports a content for moderation, the content will be hidden.

A.True

B.False

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