What should be part of the pre-engagement collateral?

What role does the Engagement Manager play before the Workshop? (Choose two.)

Contextual Search framework is used for providing Knowledge search results in which of these scenarios?

Access to a Knowledge base or Article can be restricted based on a customer's assets and the product models using which of the following? (Choose two.)

_____________________ is a role for agents who assists consumers with questions, issues, and problems.
This user creates, views, and edits cases and works with consumers to resolve cases. Typically supports a specific set of products across one or more communication channels. An agent can belong to one or more agent groups.
Options are :