Question 31
Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.
Question 32
Match the business rule to its function in the Self-Service Portal.
Hot Area:
Hot Area:
Question 33
What criteria can be used to determine when a new inbound case should be opened?
Question 34
Special Handling Notes can apply to which one of the following based on specific attributes?
Question 35
Which of the following roles cannot update a consumer's record?