Free Access ServiceNow.CIS-CSM.v2022-01-28.q40 Practice Test (Page 3)

What are the characteristics of Knowledge Categories?

A.Shareable across KBs: Yes ; Multi-Level: No

B.Shareable across KBs: Yes ; Multi-Level: Yes

C.Shareable across KBs: No ; Multi-Level: No

D.Shareable across KBs: No ; Multi-Level: Yes

What are common types of application record data that are imported during a CSM data migration?
(Choose two.)

A.Case

B.Accounts

C.Knowledge Article

D.Chat

Which of the following are channels? (Choose two.)

A.Contacts

B.Web

C.Chat

D.Article

In the Customer Service Management space, what does the term asset management mean?

A.Financial, contractual and inventory information of assets

B.A set of business activities and processes used to track assets

C.Tables in the Asset application

D.Tracking products or services customers are using

Major Issue Management uses which one of the following capabilities?

A.Governance Risk and Control

B.Targeted Communications

C.Asset management

D.Record producers

Other Version: 572ServiceNow.CIS-CSM.v2024-12-25.q100; 1079ServiceNow.CIS-CSM.v2023-06-05.q67; 986ServiceNow.CIS-CSM.v2022-10-12.q39; 1081ServiceNow.CIS-CSM.v2022-09-01.q40; 80ServiceNow.Examcollectionpass.CIS-CSM.v2022-01-17.by.murray.41q.pdf

Latest Upload: 110Peoplecert.ITIL-4-BRM.v2025-12-18.q15; 104SAP.C_BW4H_2505.v2025-12-18.q58; 104Confluent.CCDAK.v2025-12-18.q106; 119GAQM.CBCP-002.v2025-12-17.q28; 116ServiceNow.CIS-Discovery.v2025-12-17.q125; 122PECB.NIS-2-Directive-Lead-Implementer.v2025-12-16.q29; 127SAP.C_C4H32_2411.v2025-12-16.q51; 146Splunk.SPLK-3001.v2025-12-15.q104; 126SAP.C-S4PM2-2507.v2025-12-15.q29; 185APA.FPC-Remote.v2025-12-13.q147

Download PDF File