Question 1
Which of the following is a condition for matching rules?
Question 2
What are the Forum User Types? (Choose three.)
Question 3
From a service provider's perspective, is the following a product or an asset?
A cable modem model that the service provider sells.
A cable modem model that the service provider sells.
Question 4
In the Customer Service Management space, what does the term asset management mean?
Question 5
Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)