Free Access ServiceNow.CIS-CSM.v2022-09-01.q40 Practice Test (Page 7)

Predictive Intelligence improves Case management by:

A.Predicting Case values without manual intervention

B.Predicting what values should have gone into empty fields in historical records

C.Replacing legacy routing rules

D.Reducing the number of records needed to accurately predict a value

Contextual Search framework is used for providing Knowledge search results in which of these scenarios?

A.Entering question in portal only

B.Record Producer only

C.Both portal question entry and Record Producer

D.None of the above

What are the conditions that matching rules are based on? (Choose two.)

A.Specific routing rules

B.Agent resources best suited to work on a case

C.Specific case attributes

D.Filters set up in advanced work assignment

What is required to synchronize fields from a parent to a child case(s)?

A.Major Issue Management needs to be installed and certain properties enabled

B.The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated

C.The role of sn_customerservice.customer_case_manager must be assigned

D.No action required, this is a standard Customer Service Management feature

Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)

A.Manage requests

B.Execute assigned tasks

C.Close work orders

D.Manage cases

E.Manage assets

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