Free Access ServiceNow.CIS-CSM.v2022-09-01.q40 Practice Test (Page 9)

Question 36

What should be emphasized when designing solutions? (Choose three.)

A.Focus Out-of-the-box functionality

B.Minimize customizations

C.Mobile friendly functionality

D.Design for Scalability

Question 37

Information about a customer's service contract is found in Knowledge.

A.False

B.True

Question 38

Major Issue Management uses which one of the following capabilities?

A.Governance Risk and Control

B.Targeted Communications

C.Asset management

D.Record producers

Question 39

Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.

A.True

B.False

Question 40

The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.

A.True

B.False

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