Question 16
ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer's Twitter profile details?
Question 17
What one of the following is optional when creating a Catalog workflow?
Question 18
Which of the following are channels? (Choose two.)
Question 19
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
Question 20
Match the definitions for roles relationships.
Hot Area:
Hot Area:
