Free Access ServiceNow.CIS-CSM.v2022-09-01.q40 Practice Test (Page 3)

Question 6

Match the business rule to its function in the Self-Service Portal.
Hot Area:

Question 7

Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)

A.Imported external articles appear as attachments in ServiceNow

B.Only applications that allow WebDAV connections can be integrated

C.The imported article will have the same category it had in the source knowledge base

D.SharePoint blocks this integration

Question 8

Special Handling Notes can apply to which one of the following based on specific attributes?

A.Contact

B.Domain

C.VIP

D.Holiday

Question 9

Access to a Knowledge base or Article can be restricted based on a customer's assets and the product models using which of the following? (Choose two.)

A.Data Policy

B.User Criteria

C.ACL

D.Knowledge Product Entitlements

Question 10

Configure chat for Agent Workspace so that agents can interact with their customers. From a chat, agents can:
Options are :

A.Escalate the chat to another agent

B.Create a record, such as an incident or a case

C.Respond to questions

D.Escalate the chat to virtual agent

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Question 6

Question 7

Question 8

Question 9

Question 10

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