Free Access ServiceNow.CIS-CSM.v2022-09-01.q40 Practice Test (Page 6)

Question 21

What do blue circles in the timeline of a case form represent?

A.Note

B.State

C.Activity

D.Comment

Question 22

Major Issue Management uses which one of the following capabilities?

A.Targeted Communications

B.Asset management

C.Record producers

D.Governance Risk and Control

Question 23

Information in the Case Field 'Contact' is copied to which Incident Field?

A.Contact

B.Customer

C.User

D.Caller

Question 24

Which of the following roles cannot update a consumer's record?

A.sn_customerservice_agent

B.sn_customerservice_manager

C.sn_customerservice.consumer_agent

D.admin

Question 25

What is required to enable the Follow the sun field on the Customer Service Case form?

A.Nothing, it is a standard field

B.The value property on the form must be set to true

C.The plugin 'com.snc.csm_time_recording' needs to be activated

D.The value property on the form must be set to true and the field added to the case form

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