Free Access ServiceNow.CIS-CSM.v2022-10-12.q39 Practice Test (Page 3)

Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)

A.Create requests on behalf of customers

B.Create cases on behalf of customers

C.Manage cases on behalf of customer service agents

D.Manage requests on behalf of customer service agents

E.Manage major incident communication on behalf of a customer service manager

What are the Forum User Types? (Choose three.)

A.Registered

B.Admin

C.Moderator

D.Public

E.Custom

The Customer Support Portal default configuration provides the following channels to interact with customers?
(Choose two.)

A.Web

B.Social

C.Chat

D.Email

Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)

A.Manage cases on behalf of customer service agents

B.Create cases on behalf of customers

C.Manage requests on behalf of customer service agents

D.Create requests on behalf of customers

E.Manage major incident communication on behalf of a customer service manager

Partner admin contacts have access to the data of both their partner accounts and customer accounts.

A.True

B.False

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