A.Document current and known issues

B.Provide answers and responses to common issues or questions

C.Information about customer's service contract

D.Share product information

A.Governance Risk and Control

B.Targeted Communications

C.Asset management

D.Record producers

A.Note

B.State

C.Activity

D.Comment

A.Allows the customer to ask a question

B.Provides hint to the user on the field

C.Opens a chat session with customer support

D.Allows the customer or consumer to qualify their answer

A.sn_customerservice_agent

B.sn_customerservice_manager

C.sn_customerservice.consumer_agent

D.admin