Free Access ServiceNow.CIS-CSM.v2022-10-12.q39 Practice Test (Page 6)

Question 21

What do blue circles in the timeline of a case form represent?

A.Note

B.Comment

C.Activity

D.State

Question 22

ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer's Twitter profile details?

A.Account

B.Consumer

C.Personnel File

D.Social Profile

E.Not supported

Question 23

Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)

A.Manage requests

B.Execute assigned tasks

C.Close work orders

D.Manage cases

E.Manage assets

Question 24

The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.

A.True

B.False

Question 25

From a service provider's perspective, is the following a product or an asset?
A cable modem model that the service provider sells.

A.Product

B.Asset

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Question 21

Question 22

Question 23

Question 24

Question 25

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