Free Access ServiceNow.CIS-CSM.v2022-10-12.q39 Practice Test (Page 5)

True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent Workspace.
Options are :

A.False

B.True

Information in the Case Field 'Contact' is copied to which Incident Field?

A.Contact

B.User

C.Customer

D.Caller

From what places in SN can an agent create a case? (Choose three.)

A.Contact

B.Account

C.Customer Service Application

D.Chat

Which of the following are channels? (Choose two.)

A.Contacts

B.Web

C.Chat

D.Article

Which of the following are true regarding the Community Portal application? (Choose two.)

A.It is only available to CSM license holders

B.It is available by default with the Support and Service portals

C.Most of the configuration does not require System Administrator role

D.It is available to any customer with a Community license

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