A.Caller

B.Contact

C.User

D.Customer

A.Cusiomer(sn_customerservice.customer)

B.Account Contact (sn_cusiometservice.accouni_contactf

C.External (snc_external)

D.Case Creator (sn_customer service, case creator)

A.Customer Service Agent (sn_customerservice_agent)

B.Customer Admin (sn_cuslomerservlce.customet_admin)

C.Consumer Support Agent (sn_customerservice.consumer_agent)

D.Partner Admin (sn_customerservice. partner_admin)

A.Manage cases on behalf of customer service agents

B.Create cases on behalf of customers

C.Manage requests on behalf of customer service agents

D.Create requests on behalf of customers

E.Manage major incident communication on behalf of a customer service manager

A.Document current and known issues

B.Provide answers and responses to common issues or questions

C.Information about customer's service contract

D.Share product information